However, people have been left furious that it will take 28 days to get a refund.Īnother statement said: “We know some of your are angry, and we understand this and trying our best to get things sorted, but please direct it at Winter Wonderland NI and not the staff members who worked at it. Initially they urged visitors to give them an other chance but later announced the event would be closed from Monday, a week ahead of schedule.Īnd their statements about refunds has left customers with conflicting information, first saying all tickets would be refunded and later stipulating only tickets for December 18 - 23 would be refunded.Įmma McKnight said: “Winter NI would like to apologise for the Bangor Winter Wonderland event which has fallen way short of our expectations." Mum-of-four Gemma Kingham, 36, from Moneyreagh, Co Down, travelled with 11 family members to the venue in the courtyard of the Clandeboye Estate which is regularly used for large functions.Īngry parents slam winter festival after ice rink melted, Santa didn't arrive and site shut due to mud Even the face painter had enough and packed it in as a bad job around 5pm. "I have requested a refund, let's hope it comes through. Event if you could call it that was horrendous. Parking attendants lovely though."Ĭolleen Magowan said: "We went this evening as didn't see the awful reviews. Santa running 20 mins late at start of day. Maeve Lord wrote on Facebook: "Quite a disappointment. Now, a Facebook page called 'Winter Wonderland NI at Clandeboy' has been set up for people to give their own feedback on the event and check their status of their refunds. Winter NI, which runs the event, has now been cancelled and organisers have promised to give out refunds. The reality was a grotto in a disorganised kitchenette, a Chris Kringle with a fake, elastic beard and an ice-rink made of plastic plates. Northern Ireland's premium Christmas event for the country in 2017 was supposed to have a Santa with a real beard, a personalised experience for kids, craft stalls, an ice rink and a Christmas cinema. In the heart of Winter Wonders, the now must-see Stella Pavilion welcomes visitors in an attractive atmosphere and invites them to take the time to savor this local beer.It was supposed to be a magical dayout for families, but one Christmas event left people thinking it should be renamed to 'Winter Blunderland'. All these delights are accompanied by the bewitching voices of the choirs. Canada is well represented here: Quebec reconnects with fans of typical products, including the legendary Poutine, and the “Quebec First Nations” showcase their treasures. Situated behind the Saint Catherine’s Church, the Black Tower is an unmissable stage of the Winter Wonders tour. Here, the traders are using reusable tableware for the first time, thereby participating in a first test which augments the many existing sustainability measures. Place De Brouckère will host the ice rink and numerous chalets and covered terraces, thus creating a warm and friendly mini-village. Three artificial curling rinks are being set up here, surrounded by chalets offering typical mountain food and drink, along with a wide range of sweets and other treats to delight those with a sweet tooth. This year the Place de la Monnaie is being transformed into an après-ski village.
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